Dispatcher Job Description and Characteristics

A dispatcher uses a computer-aided dispatch system, receiving calls from the public and facilities requesting ambulance transport. A dispatcher’s duties are to determine the nature and location of the call, determine priorities, and either share the call to other emergency responders or dispatch the Community Ambulance in accordance with established procedures. A dispatcher maintains contact with all units on assignment and enters, updates, and retrieves information from a variety of sources. A dispatcher is expected to operate a variety of communications equipment, including radio consoles, telephones and computer systems. Dispatchers are often called on to visit regular call sources to gauge customer satisfaction.

Key skills an effective dispatcher must possess;

  1. Knowledge of methods, practices and procedures for responding to and dispatching emergency services utilizing computer aided dispatch system and flip cards.
  2. Skill in effective oral and written communications
  3. Skill in responding effectively and appropriately to emergency and non-emergency calls for assistance.
  4. Skill in resolving customer complaints and concerns.
  5. Skills in computer proficiency, including familiarity with Microsoft Outlook, Excel, and Word.

Required certifications:

1) EMD Certified
*-All dispatch applicants are subjected to a pre-employment test and drug screening