Southern Nevada’s community-focused ambulance company earns 18 percent additional territory from AMR and MedicWest after a realignment of 911 service call areas.

LAS VEGAS, November 16, 2022— Community Ambulance, Southern Nevada’s community-focused ambulance company, was again unanimously granted by the County Commission additional 911 territory, redistricting service call areas within the Ambulance Franchise Agreement for Clark County. 

At the November 15 County Commission meeting, the Clark County Fire Department (CCFD) unveiled a new redistricting plan to improve 911 response in the community. CCFD has assigned Community Ambulance their existing Zone 7 and 8 but has now created a Zone 6 spanning the Las Vegas Strip from Sahara South–another 18 percent increase in territory. The new Ambulance Franchise Agreement is slated to become effective Tuesday, January 3, 2023. 

Zone 6 is an expansion of resort corridor support that Community Ambulance took over from AMR earlier this year. The new territory will add 911 response to resorts and venues from Tropicana to Sahara that include  MGM Grand, Park MGM, T-Mobile Arena, The Rio, The Cosmopolitan, Paris, Bellagio, Caesars Palace, The Venetian, Mirage (the new Hard Rock), TI, the Wynn & Encore, the new MSG Sphere, Resorts World, and Circus Circus to the service area. The Las Vegas Strip spanning Zone 6 averages 30,871 calls for service annually.

“I couldn’t be more proud of our team,” states Brian Rogers, Chief Operating Officer/Owner. “We are being trusted by the Clark County Commission and our community partners to serve one of the most condensed and challenging areas in Clark County.” 

Since the last redistricting announced one year ago to date, Community Ambulance took on 18 percent more call volume (33 percent total) and has not once fallen out of compliance, averaging a 94.4 percent and 93.5 percent on-time response in respective zones. 

Conversely, in the past 17 months, AMR has failed to meet contractual obligations and has only been in compliance for one month with average compliance of 85.2 percent and 85.6 percent on-time response, respectively. In the past 17 months, MedicWest has had zero compliance with 76 percent (Zone 5) and 83.3 percent (Zone 6) on-time response, respectively. 

At a minimum, 90 percent of total monthly calls must be completed on time for compliance as outlined in the Franchise Agreement. “On-time” is defined as an ambulance arriving on the scene of a 911 call in less than 12 minutes after being dispatched. 

Further meetings will be held to update franchise agreement language between CCFD, ambulance operators and the County Commission. 

Brian Anderson, Vice President of Administration adds, “We owe it to our team of more than 500 providers and their relentless dedication and hard work they deliver day in and day out. We will continue to deliver service with hometown excellence and  further our reputation as the preferred ambulance provider in Southern Nevada.”

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ABOUT COMMUNITY AMBULANCE 

Locally owned and operated, Community Ambulance has been Southern Nevada’s hometown ambulance company for over 10 years. With state-of-the-art technology, more than 500 employees and a fleet of over 50 ambulances, the company provides the fastest and highest level of service to patients for 911 and non-911 medical services including advanced life support (ALS), critical care transport (CCT), as well as neo-natal, flight team, and long-distance transports. A premier provider of medical standby services for Las Vegas’ dynamic and world-renowned sports and entertainment scene, Community Ambulance’s special events division has provided medical management and support for high-profile venues and events such as Electric Daisy Carnival, Route 91 Festival, the Wrangler National Finals Rodeo, and more. For more information visit communityambulance.com.

Media Contact
Stephanie Downing
Revenue Media Group
e: stephanie.downing@revenuemediagroup.com